SAP Cloud for Customer

Enable sales teams to spend more time in front of customers, empowered with intelligent recommendations to help win deals. The SAP Cloud for Customer solution helps you manage day-to-day sales contacts efficiently by sending and receiving signals between front- and back-office solutions and providing a single view of the customer.

  • Cloud deployment

  • Single view of the customer

  • Intelligent recommendations and analytics

  • Ability to sell anytime, anywhere on any device

Key Benefits

  • Sell anytime, anywhere

Make every interaction count on any device. You can engage with your customers in real time, manage your activities, and track performance, even when offline

  • Deliver a better customer experience

Engage and connect with customers in a personal and meaningful way, with instant access to back-office data and a complete view of all customer information.

  • Empower sales teams with intelligent features

Add contacts, update records, and discover new opportunities automatically. Serve as a trusted advisor with AI recommendations personalized to each deal


Key Capabilities

Sales force automation

  • Support lead, opportunity, account, and territory management

  • Manage quotes, orders, and contracts and synchronize customer information across Microsoft Outlook and Google Gmail

  • Avoid end-of-quarter surprises with interactive dashboards and embedded real-time customer analytics

Collaborative and connected front and back office

  • Access back-office quote-to-cash information in real time with native integration with SAP ERP, SAP CPQ, and SAP Commissions

  • Accelerate sales cycles by enabling close collaboration between sales teams, internal experts, customers, and partners with built-in integration to SAP Jam Collaboration

Field sales and retail execution transformation

  • Maximize productivity with route optimization and personalized activity plans for each visit

  • Optimize store execution and buying experiences with recommendations on shelf placement and product promotions

  • Analyze productivity, trends, and competitive pricing, and define improvement plans